Privacy Policy

JustVapes AU (“we”, “us”) respects your privacy and handles personal information in accordance with the Australian Privacy Principles under the Privacy Act 1988 (Cth).

Information we collect

We collect information you provide when placing an order or contacting us — your name, email address, phone number, delivery address and order details. We may also collect basic analytics data (such as pages visited) to improve the site.

How we use your information

• To process, dispatch and support your orders.
• To contact you about your order, including payment details.
• To respond to enquiries submitted via our contact form or live chat.
• To meet our legal and compliance obligations (including age verification).

Payment information

We do not store card numbers. Payments are completed via PayID, bank transfer or cryptocurrency using details provided after checkout.

Third-party services

We use a live chat provider (Zoho SalesIQ) and may use analytics services. These providers process limited data to deliver their functionality. We do not sell your personal information.

Data security & retention

We take reasonable steps to protect your information and retain it only as long as needed for the purposes above or as required by law.

Your rights

You may request access to or correction of your personal information, or ask us to delete it, by emailing [email protected].